Inany manufacturing, retail, or service business, labor is a critical component
of operating and financial success. And labor costs are one of the highest
areas of controllable expense. It’s important to remember, though, that cost
management is only one element of labor optimization. Reducing
labor costs too aggressively can sub-optimize results, leading to lost revenue
and profits. To achieve the best outcomes, you need a partner with the
expertise to balance service and costs.

Our Approach

Our approach to labor optimization begins with understanding the strategic drivers
of labor needs—from shop floor productivity and quality in manufacturing to the
consumer experience and labor productivity in retailing and service businesses.
We also bring insights into global labor policies and requirements, combined
with hands-on experience in all aspects of labor optimization, including:

Planning

Budgeting

Scheduling

Allocation

Incentives

Policies